Extensions are digital products delivered instantly, so refund requests are reviewed case by case.
When you can request a refund
- The extension does not work as described on its page on a supported EspoCRM version, and our support team could not fix the issue.
- You were charged twice for the same order.
How to request
Write to us from the support page within 14 days of purchase, with your order number, license key and the issue details.
After approval
The amount is returned using the original payment method and the license is revoked.